Responsible Gaming
at red baji — Play Smart
red baji is committed to providing a safe and enjoyable gambling environment for all players in Bangladesh. Our responsible gaming programme gives you the tools, knowledge, and support to keep gambling fun — and to ask for help when you need it.
1 Our Commitment to Safe Play
At red baji, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We believe that sustainable, ethical gambling means giving every player on our platform the knowledge and tools to stay in control of their gambling activity at all times. Our responsible gaming programme has been designed with the specific needs of Bangladeshi players in mind, recognising that cricket betting and online casino gaming can be intensely exciting environments, particularly during high-profile events like the Bangladesh Premier League (BPL), the ICC T20 World Cup, and the Indian Premier League (IPL).
We recognise that for a small minority of players, gambling can shift from a leisure activity into a problem that affects their finances, mental health, and personal relationships. red baji takes this reality seriously. Our platform includes a comprehensive suite of responsible gaming features that allow you to set personal limits, take breaks, or exclude yourself entirely from the platform if you feel your gambling is no longer under control.
All responsible gaming features on the red baji platform are:
- Free to use — there is no charge for setting limits, requesting a time-out, or applying for self-exclusion.
- Immediately effective — protective measures such as deposit limits and self-exclusion take effect as soon as they are applied.
- Confidential — your use of responsible gaming tools is treated with complete discretion and will not affect your standing as a player.
- Permanent when required — long-term self-exclusion requests are honoured without exception and cannot be reversed during the exclusion period.
2 Age Restriction Policy (18+)
The red baji platform is strictly for adults aged 18 years and above. We operate a zero-tolerance policy on underage gambling. Every player who registers an account on the red baji platform is required to confirm that they are aged 18 or over at the point of registration, and all accounts are subject to Know Your Customer (KYC) age verification before withdrawal requests or high-value gameplay is permitted.
Verification Process
As part of our standard KYC process, you may be asked to submit a copy of a government-issued identification document confirming your date of birth. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. Accounts that fail age verification will be suspended immediately and all funds held in the account will be returned to the verified payment source.
Parental Controls
If you share a device with minors in your household, we strongly encourage you to make use of parental control software to prevent children from accessing the red baji platform. Additionally, ensure your red baji account credentials are stored securely and not accessible to anyone under the age of 18. If you suspect that a minor has accessed your account, please contact our support team at [email protected] immediately.
3 Deposit & Spending Limits
One of the most effective tools for maintaining control over your gambling is setting a personal deposit limit. red baji allows all registered players to set limits on the amount they can deposit into their account over a defined time period. This helps you manage your gambling budget and prevents impulsive overspending during exciting live events like a BPL final or a Bangladesh Tigers Test match.
Available Limit Types
| Limit Type | Description | Effective Period |
|---|---|---|
| Daily Deposit Limit | Sets the maximum amount (in BDT) you can deposit into your red baji account within a single calendar day. | Immediately upon setting |
| Weekly Deposit Limit | Sets the maximum amount you can deposit across any rolling 7-day period. | Immediately upon setting |
| Monthly Deposit Limit | Sets the maximum amount you can deposit within a calendar month. | Immediately upon setting |
| Session Stake Limit | Caps the total amount you can wager within a single login session, across all casino games and sports bets. | Immediately upon setting |
| Loss Limit | Prevents you from losing more than a specified amount (in BDT) over a daily, weekly, or monthly period. Once the limit is reached, no further bets can be placed until the period resets. | Immediately upon setting |
Increasing or Removing a Limit
Decreasing a deposit or spending limit takes effect immediately. However, any request to increase a limit or remove a limit entirely is subject to a mandatory 72-hour cooling-off period. This delay is intentional — it gives you time to reconsider before your gambling budget is expanded. During the cooling-off period you may cancel the increase request at any time and your current limit will remain in place.
To set or adjust your limits, log in to your red baji account, navigate to the Responsible Gaming section of your account settings, and select the relevant limit type. If you require assistance, our 24/7 support team can guide you through the process via live chat.
4 Time-Out & Cooling-Off Periods
If you feel that you need a short break from gambling without committing to a full self-exclusion, red baji offers a time-out feature that temporarily suspends your account for a period of your choosing. During a time-out period, you will not be able to log in to the red baji platform, place bets, or make deposits.
Available Time-Out Durations
- 24 Hours — A short reset after a frustrating session or a bad run of results.
- 48 Hours — A weekend break to reassess your gambling habits.
- 7 Days — A week-long pause during a high-pressure cricket tournament period (e.g., BPL, T20 World Cup).
- 30 Days — A month-long cooling-off period to substantially reset your relationship with gambling.
- Custom Duration — Contact our support team to request a specific duration that suits your needs.
How to Activate a Time-Out
You can activate a time-out directly from the Responsible Gaming section of your red baji account settings. Select your desired duration and confirm your choice. The time-out takes effect immediately and cannot be reversed before the chosen period expires — this is by design to protect you from making impulsive decisions under pressure.
During a time-out period, any pending bets placed before the time-out was activated will be settled normally. You will not receive any marketing communications from red baji during your time-out period.
5 Self-Exclusion Programme
Self-exclusion is the strongest protective measure available on the red baji platform. When you self-exclude, your red baji account is permanently closed for the duration you select, and you will be prevented from opening a new account during that period. Self-exclusion is the right choice if you feel that your gambling is out of control or is causing you significant harm.
Self-Exclusion Periods
- 6 Months — Minimum self-exclusion period available.
- 1 Year — The most commonly selected period for players seeking a meaningful break.
- 3 Years — For players who recognise a more deeply ingrained pattern of problem gambling.
- Permanent / Indefinite — A lifelong exclusion with no automatic expiry. This option is available to any player who requests it and cannot be reversed.
What Happens When You Self-Exclude
- Your red baji account is suspended immediately and you cannot log in.
- Any remaining balance in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within 5 business days.
- All pending promotional offers, bonuses, and free bets are forfeited.
- red baji will remove you from all marketing lists and you will receive no promotional communications for the duration of your exclusion.
- If you attempt to open a new account during your self-exclusion period, it will be closed upon detection and any deposits returned.
- At the end of your chosen self-exclusion period (except for permanent exclusions), you must actively contact our support team to reactivate your account — it will not reopen automatically.
How to Self-Exclude
To apply for self-exclusion, contact our support team via live chat (available 24/7 on the red baji platform) or send an email to with the subject line "Self-Exclusion Request". State your registered account username and your chosen exclusion period. Our team will process your request within 24 hours and confirm the exclusion in writing.
6 Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The excitement of live cricket betting during a BPL or IPL season, or the fast-paced nature of casino gaming, can sometimes mask the early warning signs. The following indicators may suggest that gambling is moving beyond healthy entertainment and becoming a problem that requires attention.
Recognising one or more of these signs in yourself does not mean you are beyond help. It means you are honest with yourself — and that is the first and most important step. red baji's support team and the resources listed in Section 8 can provide guidance, support, and practical tools to help you regain control.
7 Self-Assessment Checklist
The following questions are based on widely used responsible gaming self-assessment frameworks. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. If you answer "yes" to three or more questions, we strongly encourage you to contact our responsible gaming support team or use the self-exclusion tools described in Section 5.
8 Getting Help & Support
If you believe that gambling is having a negative impact on your life or the life of someone you care about, please reach out for help. Support is available through red baji directly and through independent responsible gambling organisations. All support is confidential.
Contact red baji Responsible Gaming Support
red baji Support Team — Available 24/7
Our English-speaking support team is available around the clock to assist with any responsible gaming matter — whether you want to set a deposit limit, request a time-out, apply for self-exclusion, or simply have a confidential conversation about your gambling habits. All requests are handled with complete discretion.
Independent Support Organisations
The following organisations provide independent, free, and confidential support for people affected by problem gambling. red baji encourages any player who is struggling to reach out to these services in addition to our own support team.
- Gamblers Anonymous: A worldwide fellowship of people who have experienced a gambling problem and have found a way to recover. Meetings and support resources are available in Dhaka and other major Bangladeshi cities.
- National Mental Health Helpline (Bangladesh): For mental health support related to addiction and compulsive behaviour, contact the Kaan Pete Roi helpline for confidential support from trained counsellors.
- Family and Trusted Persons: Speaking openly with a trusted family member, imam, priest, or community leader in your area is often the most accessible first step. You do not need to face this alone.
Your Responsible Gaming Toolkit
red baji provides a full set of player protection tools so you can always stay in control of your gambling experience.
Set daily, weekly, or monthly caps on how much you can deposit into your red baji account. Limits take effect immediately and can only be increased after a mandatory 72-hour cooling-off period — keeping impulsive decisions in check.
Need a short break? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days directly from your account settings. Your account is suspended immediately and no marketing communications will be sent during the pause.
Choose to exclude yourself from the red baji platform for 6 months, 1 year, 3 years, or permanently. Self-exclusion is free, confidential, and takes effect within 24 hours of your request. Your remaining balance is always returned.
Set a maximum loss threshold over a daily, weekly, or monthly period. Once you reach your loss limit, no further bets can be placed until the period resets — protecting your bankroll during high-intensity BPL or IPL match days.
Every red baji account is subject to mandatory age verification using your Bangladesh NID, passport, or driving licence. This ensures the platform remains exclusively for adults aged 18 and above and protects minors from accessing gambling services.
Our English-speaking support team is available around the clock via live chat and email to assist with any responsible gaming matter — from setting limits to processing self-exclusion requests. All conversations are treated with complete confidentiality.
Play Safely at red baji
Gambling is more enjoyable when it stays within your control. Use our responsible gaming tools, explore our games responsibly, and reach out to our team any time you need support.