red baji Privacy Policy

1 Information We Collect

red baji collects personal data from you in several ways: directly when you register an account or interact with the platform, automatically through your use of the platform, and in some cases from third-party sources as part of our verification processes. The categories of personal data we collect include the following:

1.1 Registration & Identity Data

When you create a red baji account, we collect your full legal name, date of birth, gender, nationality, residential address (including city, district, and postcode), email address, and mobile phone number. This information is required to create and maintain your account, verify your identity, and comply with our age verification and Know Your Customer (KYC) obligations.

1.2 Financial & Payment Data

When you make a deposit or request a withdrawal, we collect details of the payment method used, including mobile financial service account references (bKash, Nagad, Rocket, Upay), bank account numbers (where applicable for Dutch-Bangla Bank, City Bank, or BRAC Bank transfers), and transaction amounts and timestamps. We do not store full card numbers or sensitive payment authentication credentials on our servers — such data is handled directly by our certified payment processing partners.

1.3 KYC Verification Documents

As part of our identity verification programme, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as a utility bill or bank statement. These documents are stored securely and used solely for the purpose of verifying your identity and age.

1.4 Usage & Behavioural Data

We automatically collect data about how you interact with the red baji platform, including pages visited, games played, bets placed, session durations, features accessed, and in-platform search queries. This data helps us improve the platform experience and power responsible gaming monitoring tools that can flag patterns of problematic gambling behaviour.

1.5 Technical & Device Data

We collect technical data about the device and connection you use to access the red baji platform, including your IP address, device type and model, operating system and version, browser type and version, time zone setting, and screen resolution. This data is used for security monitoring, fraud detection, and platform optimisation.

1.6 Communications Data

When you contact our customer support team via live chat, email, or any other channel, we retain records of that correspondence, including the content of your messages and our responses. This data is used to resolve support queries, improve service quality, and maintain a record of commitments made by either party.

2 How We Use Your Data

red baji uses the personal data we collect for the following purposes. We process your data only where we have a valid legal basis for doing so, as described in Section 3 of this Policy.

• Account Management: To create, maintain, and administer your red baji player account, including processing your registration, verifying your identity, managing your account settings, and communicating account-related information to you.
• Service Delivery: To provide the core services of the red baji platform — including sports betting on BPL, IPL, T20 World Cup, and international cricket fixtures; casino games from Evolution Gaming, Pragmatic Play, Microgaming, Ezugi, Spribe, and other providers; and slot games — to you in accordance with our Terms & Conditions.
• Payment Processing: To process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfer methods, and to maintain accurate records of all financial transactions on your account in compliance with our anti-money-laundering obligations.
• KYC & Compliance: To verify your age and identity in fulfilment of our age restriction policy (18+), to screen your account against sanctions lists, and to fulfil any other legal or regulatory obligations applicable to the operation of an online gambling platform.
• Responsible Gaming: To monitor your gaming and betting activity for signs of problem gambling behaviour, to apply responsible gaming tools you have set (such as deposit limits or self-exclusion periods), and to reach out to you proactively where our systems flag a potential concern.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account compromise, bonus abuse, money laundering, and other forms of prohibited conduct as described in our Terms & Conditions.
• Platform Improvement: To analyse usage patterns across the red baji platform to improve the design, functionality, game offering, and overall user experience. This analysis is conducted on aggregated and anonymised data where possible.
• Marketing Communications: Where you have opted in to receive promotional communications, to send you information about red baji bonuses, seasonal promotions (BPL, IPL, Eid, Pohela Boishakh), new game releases, and other offers we believe may interest you. You may withdraw your consent to marketing communications at any time.
• Customer Support: To respond to your enquiries, resolve account issues, and improve the quality of our support service based on analysis of historical interactions.

3 Legal Basis for Processing

red baji processes your personal data under one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and red baji (i.e., our Terms & Conditions). This covers account creation, service delivery, payment processing, and account management.
• Legal Obligation: Processing is required for red baji to comply with applicable legal obligations, including age verification, anti-money-laundering screening, and the maintenance of financial transaction records.
• Legitimate Interests: Processing is necessary for the purposes of red baji's legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring.
• Consent: For processing activities that are not strictly necessary for the provision of our services — principally the sending of marketing and promotional communications — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time by updating your communication preferences within your account settings or by contacting [email protected].

4 Cookies & Tracking Technologies

red baji uses cookies and similar tracking technologies on the red-baji.net website to enhance your browsing experience, maintain session security, and gather analytics data about how users interact with the platform. This section explains the types of cookies we use and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred settings or login session — so that you do not have to re-enter information on each page visit. Cookies cannot execute code, transmit viruses, or access information stored elsewhere on your device.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will impair the functionality of the red baji platform — in particular, you will not be able to maintain a logged-in session. Instructions for managing cookies in the most common browsers are available in those browsers' help documentation. You may also update your marketing cookie preferences by contacting our support team.

5 Data Sharing & Third Parties

red baji does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We may share your personal data with third parties only in the specific circumstances described below.

5.1 Service Providers

We engage carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include payment processing partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification and KYC solution providers, game software providers (Evolution Gaming, Pragmatic Play, Microgaming, Spribe, Ezugi, NetEnt, and others), cloud infrastructure and hosting providers, and customer support platform providers. All third-party processors are bound by data processing agreements that require them to handle your data with appropriate security measures and to use it only for the specific purposes we have authorised.

5.2 Legal and Regulatory Disclosures

red baji may disclose your personal data to law enforcement agencies, regulatory authorities, or other public bodies where required to do so by applicable law, court order, or legal process. We may also disclose data where we believe disclosure is necessary to protect the rights, property, or safety of red baji, our players, or third parties — for example, in connection with an investigation into fraud, money laundering, or other prohibited conduct.

5.3 Business Transfers

In the event that red baji undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. If such a transfer occurs, the successor entity will be bound by this Privacy Policy or will provide you with notice of any material changes to data processing practices.

6 Data Retention

red baji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The specific retention periods applicable to different categories of personal data are summarised below.

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is applied, the resulting aggregated data set is no longer subject to this Privacy Policy as it no longer constitutes personal data.

7 Your Rights

As a data subject whose personal data is processed by red baji, you hold a number of rights in relation to that data. We are committed to facilitating the exercise of these rights in a timely and transparent manner. The following rights are available to you:

• Right of Access: You have the right to request confirmation of whether red baji holds personal data about you, and if so, to receive a copy of that data along with information about how it is processed. Requests will be fulfilled within 30 days of receipt.
• Right to Rectification: If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many of your account details directly through your account settings; for other corrections, please contact [email protected].
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and there is no other legal basis for processing), or where the data has been processed unlawfully. Please note that this right is subject to our legal obligations to retain certain categories of data (such as financial transaction records) for specified minimum periods.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or while you have objected to processing based on our legitimate interests and we are considering your objection.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we rely on our legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms. You have an absolute right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent to marketing communications, update your preferences in your account settings or contact [email protected].

To exercise any of the above rights, please submit a written request to our support team at [email protected] with the subject line "Data Rights Request". We may ask you to verify your identity before processing your request. We will respond within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

8 Data Security

red baji implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. Our security programme includes the following measures:

• Encryption in Transit: All data transmitted between your device and the red baji platform is encrypted using 256-bit TLS (Transport Layer Security) encryption. Our SSL certificate is maintained and renewed to industry best-practice standards. The presence of "https" in your browser's address bar and the padlock icon confirm that your connection is encrypted.
• Encryption at Rest: Sensitive personal data stored on red baji's servers — including identity documents and payment references — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within red baji's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular training on data protection practices.
• Infrastructure Security: red baji's platform infrastructure is hosted on enterprise-grade cloud servers that maintain industry-standard physical and network security controls, including firewalls, intrusion detection systems, and regular penetration testing.
• Incident Response: red baji maintains a formal data breach response procedure. In the event of a security incident that is likely to result in a risk to your rights and freedoms, we will notify affected players and, where required, the relevant supervisory authority, within the legally required timeframe.
• Account Security: Your account is protected by password authentication. We strongly recommend that you use a strong, unique password for your red baji account and that you do not share your credentials with any third party. We will never ask for your password via email, chat, or any unsolicited communication.

9 Children & Minors

The red baji platform is an adult-only gambling service strictly intended for users aged 18 years and above. red baji does not knowingly collect personal data from any individual under the age of 18. Our registration process includes mandatory age verification steps, and we conduct KYC checks to confirm the age of players before permitting withdrawals or high-value gameplay.

If you are a parent or guardian and you believe that a minor under your care has accessed the red baji platform, created an account, or provided personal information to us without your consent, please contact us immediately at [email protected]. We will take immediate steps to investigate, close the account, and delete all associated personal data as required by law.

red baji encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. Information about parental control tools suitable for use in Bangladesh is available from reputable digital safety organisations.

10 Policy Updates & Contact

10.1 Updates to This Policy

red baji reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. When we make material changes to this Policy, we will notify registered players by email to the address associated with their account, and we will display a prominent notice on the red baji platform for a reasonable period following the update. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how red baji protects your personal data. Continued use of the red baji platform following the effective date of any updated Policy constitutes your acceptance of the changes. If you do not agree with a revised Policy, you must stop using the platform and may request account closure in accordance with Section 8.1 of our Terms & Conditions.

10.2 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by red baji, please contact our dedicated privacy support team using any of the following channels:

• Email: [email protected] — Please use the subject line "Privacy Enquiry" for data protection matters.
• Live Chat: Available 24/7 directly on the red baji platform. Our support agents can handle general privacy enquiries and escalate data rights requests to the appropriate team.
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days.